Shipping policy

ROZMOB — Shipping & Returns Policy

Last updated: August 8, 2026

Order Processing

Orders are processed within 3–7 business days after payment clears. Processing does not include weekends or public holidays. Order volume during launches, drops, and holiday periods can push processing to the longer end of that window.

You'll get a confirmation email when your order is placed and a second email with tracking once it ships.

Shipping & Delivery Estimates

After your order ships, estimated delivery is 5–12 business days, depending on your location and the carrier.

These are estimates, not guarantees. Delivery timeframes are provided by our carriers and are outside our control. We are not responsible for delays caused by the carrier, weather, customs, incorrect address details, or other events beyond our reasonable control.

Tracking, Lost & Stolen Packages

Once a package is handed to the carrier, responsibility for delivery transfers to the carrier. If tracking shows a package as delivered but you can't find it, that's a claim to open with the carrier, not a basis for a refund or replacement from ROZMOB.

We recommend shipping to a secure address where someone can receive the package. We are not liable for packages marked delivered, lost in transit, or stolen after the carrier confirms delivery.

Incorrect or Incomplete Addresses

You are responsible for entering a correct and complete shipping address at checkout. Orders returned to us due to a wrong or undeliverable address can be reshipped at your cost. We are not responsible for orders delivered to an address you entered incorrectly.

If you catch a mistake, email us immediately (see below). We can only correct an address before the order ships.

International Orders, Customs & Duties

For international orders, any import duties, taxes, customs fees, or brokerage charges are the customer's responsibility and are collected by the carrier or your local customs authority, not by ROZMOB. These are separate from what you paid us at checkout.

We can't predict or control these charges. Refusing a package or failing to pay duties may result in the package being returned or destroyed, and we are not responsible for refunding shipping in those cases.

Order Changes & Cancellations

Requests to change or cancel an order must be sent within 24 hours of purchase and before the order ships. Once an order is processed or shipped, it can't be changed or canceled.

Returns & Refunds

Returns are accepted only on items that are unopened and in sealed, original condition with all packaging and tags intact. Anything worn, washed, opened, altered, or damaged after delivery is not eligible.

  • Return requests must be made within 14 days of the delivery date.
  • The customer pays all return shipping costs and any associated duties or taxes.
  • Refunds are issued to the original payment method after we receive and inspect the returned item.
  • Original shipping charges are non-refundable.
  • We recommend using a tracked, insured return method. We are not responsible for returns lost or damaged on their way back to us.

To start a return, email us with your order number before shipping anything back. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following are final sale and cannot be returned or refunded:

  • Items marked "Final Sale" or purchased with a discount code labeled as such
  • Gift cards
  • Any item returned opened, worn, washed, or without original tags and packaging

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and clear photos of the item and packaging. If we confirm the issue is on us or the manufacturer, we'll replace the item or issue a refund at no cost to you. Claims made after 7 days may not be honored.

Chargebacks

If you have a problem with your order, contact us first and we'll work to sort it out. Filing a chargeback without contacting us is treated as fraud. We reserve the right to dispute fraudulent chargebacks with full order, tracking, and communication records, and to refuse future orders.

Pricing & Availability

All prices are listed in USD. We reserve the right to correct pricing errors, cancel orders affected by obvious errors, and refund accordingly. Stock is limited, especially on drops, and availability isn't guaranteed until an order is confirmed and shipped.

Contact

Questions about an order? Email support@rozmobworld.com with your order number and we'll get back to you within 72 hours.